FAQS

How can I contact Thegrandcollectivegoods? 

you can email us at( info@thegrandcollectivegoods.com) where our customer service team will be happy to help u with whatever u need!

Do you ship worldwide?

yes 

Where do u ship from?

We ship from Hong Kong

Can I change or cancel my order? 

As we aim to process orders as fast as possible you must request any changes/cancellations within 12 hours of ordering all request after this time will be denied your order can be returned for a full refund after its been received.

What payments methods do we accept?

we accept all major credit cards(VISA ,MASTERCARD ,AMEX) and PayPal payments

When will my order be processed?

all orders are handled and shipped out from our warehouse please allow extra time for your order to be processed during holidays and sale seasons we process orders between Monday and Friday.

How long will it take to receive my order?

Due to high demand it takes up to 1- 2 weeks  to arrive 

What if I don't receive my order?

If u don't receive your order in 30 days you are eligible for a full refund.